Papers by Melissa M. Karnaze
Are LLMs Empathetic to All? Investigating the Influence of Multi-Demographic Personas on a Model’s Empathy (2025.findings-emnlp)
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| Challenge: | Large Language Models’ ability to converse naturally is empowered by their ability to empathetically understand and respond to their users. |
| Approach: | They propose a framework to investigate how LLMs’ cognitive and affective empathy vary across user personas defined by intersecting demographic attributes. |
| Outcome: | The proposed framework examines 315 unique personas from age, culture, and gender across four LLMs. |